Delivery policy

At Digbinary, we specialize in delivering high-quality digital products and services, including mobile apps, websites, and custom digital solutions. As our products are digital, delivery occurs electronically, and no physical shipping is involved. This policy outlines the delivery process, timelines, and related details to ensure a smooth experience for our customers.

Delivery Process

1. Order Confirmation: Upon successful payment, you will receive an order confirmation email with details of your purchase, including the product or service description and estimated delivery timeline.
2. Digital Delivery:
   • Downloadable Products (e.g., Apps, Software, or Digital Files): Once the product is ready, you will receive an email containing a secure download link or access instructions. Links are typically valid for 30 days and allow up to 3 download attempts unless otherwise specified.
   • Services (e.g., Website Development, Custom Solutions): For services, delivery involves providing access to the completed project (e.g., website URL, admin credentials, or app deployment) or sharing project files via a secure platform like Google Drive or a client portal.
3. Access Instructions: Where applicable, we will provide clear instructions on how to access, install, or use the delivered product or service. For complex solutions, a setup guide or onboarding support may be included, depending on the package purchased.
4. Completion Notification: You will be notified via email once delivery is complete, with all necessary details to access your product or service.

Delivery Timelines

• Downloadable Products: Standard digital products (e.g., pre-built apps or templates) are typically available for download within 24–48 hours of order confirmation, subject to payment verification.
• Custom Orders: For custom services like website or app development, delivery timelines vary based on project scope. Estimated timelines will be provided in the project agreement or during the consultation phase. Typical timelines are:
  • Basic websites: 1–4 weeks
  • Mobile apps: 4–12 weeks
  • Custom solutions: As agreed in the project proposal
• Delays: In rare cases, delays may occur due to technical issues or additional client requirements. We will communicate any delays promptly and provide updated timelines.

Delivery Requirements

• Accurate Contact Information: Ensure your email address and contact details are correct at the time of purchase, as all delivery notifications and access links will be sent to the provided email.
• Technical Compatibility: For certain products (e.g., apps or software), you are responsible for ensuring your device or system meets the minimum requirements specified on our website or in the product description.
• Client Feedback for Custom Projects: For custom services, timely feedback or approval of drafts may be required to meet delivery deadlines. Delays in client responses may extend the delivery timeline.

Issues with Delivery

• Non-Delivered Products: If you do not receive your product or access details within the specified timeline, please check your spam/junk folder before contacting us. If the issue persists, reach out to our support team at support@digbinary.com within 7 days of the expected delivery date.
• Broken or Expired Links: If a download link is broken or has expired, contact us, and we will provide a new link at no additional cost, provided the request is made within 30 days of the original delivery.
• Incorrect Product: If you receive an incorrect product or service, notify us within 7 days, and we will rectify the issue promptly by delivering the correct item.

Refunds and Cancellations

• Non-Delivery: If we fail to deliver a product or service within the agreed timeline and cannot resolve the issue, you may be eligible for a refund, subject to our Refund Policy.
• Custom Projects: Partial refunds or cancellations for custom services may be subject to the terms outlined in the project agreement, as work may already be in progress.
• No Refunds for Delivered Products: Once a digital product has been successfully delivered and accessed (e.g., downloaded or used), refunds are not available unless the product is defective and cannot be fixed.

Contact Us

For any questions or issues regarding delivery, please contact our support team:

• Email: support@digbinary.com
• Website: https://digbinary.com/contact
• Response Time: We aim to respond to all inquiries within 24–48 hours, Monday through Friday.

Policy Updates

Digbinary reserves the right to update this delivery policy at any time. The latest version will always be available on our website at https://digbinary.com/delivery-policy.

Last Updated: June 16, 2025